Navigating Difficult Scenarios
Post Course

Thank you for spending Thursday with me. I’d love your honest feedback on your experience.

It genuinely helps shape what I build next.

Below the survey, you will find the quiz for CEU credit. If you would like the course recorded for that purpose, please be sure to complete it.

Navigating Difficult Scenarios Live

Participant Feedback

First name

Last name

How did the five-question framework give you a clearer way to think through difficult situations in your landscape business?

How do you think the ideas in this course could save you time, reduce stress, or improve profitability in your practice?

If there is anything else you'd like to share, please feel free to do so here.

CEU Credit Quiz

First name*

Last name*

Email*

License Number*

Company name

True or False? A difficult situation does not automatically mean someone did something wrong.*

True

False

Which of the following can help prevent problems? (select all that apply):*

Clear scope

Clear expectations

Clear decision authority

Clear documentation

True or False? A client’s stated budget should always be accepted at face value without further questions*

True

False

True or False? Before responding to a difficult situation, it can be useful to separate facts from assumptions.*

True

False

When asking “What happened?” you might consider (select all that apply):*

What do I know?

What am I assuming?

What information is missing?

True or False? Feeling uncomfortable about a situation always means the situation is high-risk.*

True

False

True or False? Recognizing a problem always means you are qualified to solve it.

True

False

True or False? Sometimes the appropriate professional action is to involve someone else with the needed expertise.

True

False

True or False? You have to solve a problem at the speed at which it was presented to you*

True

False

True or False? Documentation is useful only when you are worried about legal liability.*

True

False

True or False? After a difficult situation, it can be useful to ask whether the experience revealed something that should change in your process.*

True

False

True or False? A pause can protect both the project and the professional.*

True

False

Navigating Difficult Scenarios
Post Course

Navigating Difficult Scenarios Live

CEU Credit Quiz

Do You Want to Grow Your Business and Spend More Time on the Design Work You Love?

(and are getting paid to do!)

You need to streamline and systematize your business! Grab this free taster course and workbook and get started making your client relationships less stressful and more profitable and joyful.

Navigating Difficult Scenarios Post Course

Navigating Difficult Scenarios Live

CEU Credit Quiz

Do You Want to Grow Your Business and Spend More Time on the Design Work You Love?

(and are getting paid to do!)

You need to streamline and systematize your business! Grab this free taster course and workbook and get started making your client relationships less stressful and more profitable and joyful.

Navigating Difficult Scenarios
Post Course